When a Pulse Secure Desktop client connects to the PCS device, some session data is sent including the local machine identifier in the connection store file. If this is true, the local machine ID stored in the connection store file may be the same on multiple machine. This issue will occur when Pulse Secure Desktop client is preinstalled on a base image which is used to deploy to multiple machines. Screenshots of the behavior and overview page
(Note: Recommend t perform this under planned maintenance window, This will bring down the performance of the system considerably and sometimes even can crash the device.)Ĥ. Server Debug Log (event code: web, radius and Log level: 50) To root cause this issue, it is recommended to collect the following logs:ġ. To verify this issue kindly capture server debug log with Event code: web, radius & Log Level : 50įrom the server debug logs search for the following log strings:Ġ 13:22:06.174482 radius(27422) vc0 20 SBR sbrplugin.cpp:1064 - (9a058210)EAP-JUAC: JNPR_UAC_CLIENT_ID 379c4cdba3c041ba8301035488396da9Ħ 19:04:14.130734 radius(3440) vc0 20 sbrauth :4619 - Removing session sidb7ff59b0a44e553dc3b5a9dba076b16a0217d50049729614 with same channelĬheck If JNPR_UAC_CLIENT_ID is matching with another user JNPR_UAC_CLIENT_ID. The following information is verified by Ivanti Development Team At other times, the session is not affected and the user may stay connected, until they sign out. The issue is intermittent and can occur at any time during the session.
This file is created during the initial installation of the Pulse Secure Desktop client. This issue can occur, if multiple users have the same guid string value for the local machine ID in the Connection Store file. This issue is only applicable to Pulse Secure Desktop client.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help.This article describes the issue of Pulse Secure Desktop client being frequently disconnected for multiple users. If you have feedback for TechNet Support, contact first check the power management configure as below: Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help.
#Pulse secure client disconnects install#
Download and install Network Monitor from the Microsoft You cannot interpret the encrypted portions of VPN traffic with Network Monitor. Please capture and view the traffic sent between VPN routers during the VPN connection process and during data transfer. If the issue persists its unlikely that its your computer/device and more likely your router or ISP.įor further troubleshooting, please capture the Network trace by using network monitor:
#Pulse secure client disconnects software#
If you have a 2nd computer that doesn't have the exact same software configuration then install the VPN software and try connecting. If the issue resolves itself then its likely your router or ISP that is causing the issue.ģ. If the issue persists then its likely an issue with your computer/device. Test your VPN connection from another network e.g. you may want to consider temporarily disabling them to see if they are blocking the packets.Ģ. If you have any 3rd party security software installed e.g. The computer to turn off this device to save power" is not checked.Īdditionally, check following suggestions:ġ. Please first check the power management configure as below:Ģ) Expand network adapters, select the adapter(s) you are using (In my case the Intel wirelessĪnd the Realtek PCIe devices), then right click and choose properties.ģ) Select the Power Management Tab from along the top and make sure that the box that says something like "Allow
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